
FAQ
All your questions answered
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I have never heard of Kigo before. Who are you??
We’re new! We launched out of a love for gathering and a desire to reduce waste and our environmental footprint. We’re actually a run by a group of passionate people at Resonance, a company that’s creating a sustainable and valuable fashion industry.
When will my order be delivered?
We make everything on-demand, after you order it, and deliver it in around two weeks.
Where do you ship?
Currently, we ship to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States, United Arab Emirates, Dominican Republic.
Shipping rates vary by country outlined below:
USA - $9 for orders below $74.99, free shipping for all orders over $75.
Canada - $25
Dominican Republic - $7
UK - $25
International - $45
Can I return my clothes?
Of course! We have a 30-day return policy.
Why does it take two weeks to receive my clothes?
We make everything on-demand. That means there aren’t piles of clothes sitting in a warehouse, waiting to be thrown out at the end of the season (which is what happens to 30% of all textiles!!). To make the most sustainable clothes possible, we produce everything only after you buy it. Then, we use our premium materials, digital printing, and workers who all can make a living wage to send it to you as fast as possible. But, this kind of care can take a little extra time. We promise it’s worth it.
How is this a sustainable garment?
Our unique on-demand process means we make napkins with 50% less material, 97% less dye, and 100% less inventory than any other garment out there.
How can you be sustainable with so many options?
None of these garments actually exist until you order them. That means we can design and launch as many clothes as we want — without making anything at all. For you, this means an unlimited selection of garments with absolutely zero waste.